FAQ
1. General Questions
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the contact us page or email us support@madoverquotes.com
We currently ship in the United-States, Canada, Australia, and UK.
For shipping outside of these countries, please reach out to our support through our contact us page.
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are 2-3 weeks.
During current international lock-down due to corona virus, standard shipping might get effects depends on country to country.
For any query get in touch with us to get latest updates on your order.
2. Payment
We use Stripe secure payment gateway which allow you to purchase on our website using a debit or credit card.
We currently only support the USD currency for charging our customers in their local currencies.
If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
3. Shipping
We currently ship in the United-States.
For shipping outside of these countries, please reach out to our support through our contact us page.
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time is 2-3 weeks covered by our delivery partners.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
We currently don’t have any physical stores under our brand name. However, we do have several delivery partners in US.
4. Returns
We do accept returns in respect to the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our contact us page.
Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.
Returns from outside of the US are the responsibility of the buyer.
Feel free to contact us for more details.
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.